Warranties

***THIS INFO LISTED BELOW MAY CHANGE WITHOUT NOTICE PER MANUFACTURE***

Redcat Racing Warranty Information

Limited 90 Day Warranty

All warranty claims must be handled through Redcat Racing and not your hobby dealer. Go to the Warranty Form

Warranty Claims

If you believe you have a warranty claim, simply fill out the form in the link above and include all information associated with the claim.

Parts Problem

If you have a specific part problem Redcat Racing will determine if the issue in question is covered under warranty and will contact you within 3 business days after form submission. If determined that the part or parts are covered under warranty, Redcat will send you the part(s) at no charge. We may ask for photos or that some parts to be returned prior to sending out replacement parts.

Vehicle Problems

If you have a vehicle problem, please fill out the warranty claim form. Once the form is approved, you may send the entire vehicle back to Redcat Racing and the Redcat technicians will repair your vehicle at no charge for labor but may require payment for parts needed if they are not covered under warranty.  We will require payment for shipping the item back to you.


Items Not Covered

  • • Drive train and suspension parts
  • • Gears Including spur, clutch-bell and others
  • • Clutch & Clutch Spring
  • • Pull Start

General Warranty Information

These warranties cover defects with the materials, workmanship, or assembly at factory only. All replacement parts and warranty approvals are at the sole discretion of Redcat Racing.

These warranties do not cover breakage due to abuse, improper break-in, improper setup, or improper operation.

Redcat does not accept any returns if fuel has been put into the vehicle or if the vehicle has been used in any way. New item returns are subject to a 15% restocking fee and all returned items must first receive a return merchandise number from Redcat prior to shipment.

If the item was purchased from a Redcat reseller, the return must be handled through them directly and they may have different policies regarding returns.

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Return Merchandise Authorization & Warranty Service

How to return your merchandise

Please read Return policy terms & conditions before proceeding.
HOBBYWING North America (HWNA) offers a manufacturer's limited warranty for the products purchased through HobbywingDirect.com or our Authorized Dealer Network in North America.  All products distributed through authorized retailers have a 'FS' label on the product box. All of our RMA service is performed in Los Angeles, California. HWNA is NOT responsible for cause and effect mentioned in any email or conversations through online chat, online forum such as rctech.net, rcuniverse.com, etc.
All our products are covered with a full repair/replacement warranty dated by the original or copy of the original sales receipt. HOBBYWING warranty covers all failures that result from material or workmanship defects. It does not cover misuse, abuse, intentional or otherwise.

Abuse includes but is not limited to the following:

  • Use of the system outside of its intended use. 
  • Damage resulting from incorrect wiring, over voltage, overloading, improper gearing or propping (overloading), improper motor selection, incorrect settings, insufficient batteries or connectors and/or poor solder joints on connectors. 

Note: This includes: Using a controller outside of its intended performance specification (running outside of MAX voltage/current, gearing, or wrong application/vehicle). Physical damage including crashes and water submersion. Modification of controller such as soldering on controller, gluing items on the controller, potting the controller, etc. There are no user-serviceable parts on these controllers, we do not recommend attempts to repair or solder on the board.

In short anything that can be considered abuse is not covered by warranty.

Our warranty liability shall be limited to repairing or replacing the unit to HOBBYWING original specifications. Because we have no control over the installation or use of this product, in no case shall we be liable for damages.

Additionally, these items void the warranty and require billing information - No exception:

  • Using speed control in an application it was not rated for.
  • Exceeding the product specifications.
  • Disabling ESC OVERHEAT PROTECTION or MOTOR OVERHEAT PROTECTION.
  • Allowing water or moisture into the speed controller. (Except Waterproof ESC)
  • Failure to attach the supplied capacitor.
  • Incorrect wiring or use inconsistent with the instructions.
  • Using the wrong polarity connectors on the battery and motor wires from the speed controller.
  • Warranty applies to the original purchaser of the product only. Warranty is non-transferable.
  • Failure to include a receipt proving date of purchase.
  • Product(s) purchased from non-authorized dealer  See the authorized dealer list in North America. Purchasing from Hong kong retailers and eBay sellers who do not follow HOBBYWING MAP policy deem item non-warranty.

Once the products are sold, HWNA has no obligation to modify or update them. Please check out our website for the latest software & firmware information. You can download the latest USB software and firmware at http://www.HobbywingDirect.com/pages/download

 

Submit Return Merchandise Authorization Request Form

>> Download manual RMA request form
Please "download" the RMA (Return Merchandise Authorization) request form to your desktop first before filling in all the information.

 

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WARRANTIES

GUARANTEE
All products sold by Atomik RC are inspected and adjusted individually before leaving the manufacturer and are guaranteed to be free of material defects and manufacturing faults when new.


General Warranty Policies

Atomik RC warrants all products to be free of material and workmanship defects for a period of 30 days* from date of purchase for all electronic components and 90 days* for all non-electronic components. If a component is defective or was not correctly made, Atomik RC will, at its sole discretion, repair or replace the item free of charge. This is a non-transferable warranty and does not cover normal wear and tear, crash or water damage, modifications, failure to perform routine maintenance, or any damages arising as a result of improper use. 

No term warranty, in no case shall Atomik RC's liability be greater than the actual purchase price of the product.

 

Bias Warranty
Bias warrants all products to be free of material and workmanship defects when new. All Bias product is checked for proper functionality and inspected before leaving the factory. If any component is faulty or was made incorrectly, Bias will at its sole discretion repair or replace it free of charge within 90 days of the original purchased date. Atomik RC is the ONLY Authorized Service Center for Bias brand batteries.

 

A Note Concerning International Shipping

Duties and taxes are not included in the item price or shipping charges. Please check with your local customs office before making a purchase from AtomikRC.com. Your local authorities will add these charges and expect payment upon delivery. These fees are not additional shipping charges assessed by Atomik RC. We will not falsify the declared value of an item or mark a package as gift to reduce import fees, as this practice is illegal.


Refused Orders Due to Non-Payment of Duties and Taxes
If your order is returned to us for failure to pay duties and taxes assessed by your country, we will not refund your original purchase price or any shipping charges incurred.


Important Notice
Atomik RC assumes sole responsibility for our products; therefore, dealers should not be involved in any warranty issues. All warranty claims are to be directed to Atomik RC Customer Service at www.atomikrc.com. Before returning any defective product, please contact Atomik RC Customer Service by submitting a support case here to receive a Return Authorization Number. A dated and itemized sales receipt must accompany any product returned for warranty work.

Release of Liability
Atomik RC, its affiliates, manufacturers, distributors, or retail partners shall not be held liable for any accident, injury to persons, or damage to property resulting from use, misuse, or abuse of any Atomik RC products. In purchasing any Atomik RC products the user agrees to accept responsibility for all such risk. Please refer to your products specific Warnings and Instructions supplied with all Atomik RC products. If you are unsure about how to use or handle any of our products contact our Customer Service Department for assistance.

 

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Warranties

VENOM'S GOT YOUR BACK

GUARANTEE
All Venom® products are inspected and adjusted individually before leaving the manufacturer and are guaranteed to be free of material defects and manufacturing faults when new.

General Warranty Policies

Venom® warrants all products to be free of material and workmanship defects for a period of 30 days* from date of purchase for all electronic components and 90 days* for all non-electronic components. If a component is defective or was not correctly made, Venom® will, at its sole discretion, repair or replace the item free of charge. This is a non-transferable warranty and does not cover normal wear and tear, crash or water damage, modifications, failure to perform routine maintenance, or any damages arising as a result of improper use.

 


No term warranty, in no case shall Venom Power's liability be greater than the actual purchase price of the product.

*Please refer to the Venom Lifetime Replacement Plan for warranty information pertaining specifically to Venom® rechargeable battery packs and chargers.


Venom Limited Lifetime Replacement Plan
We are so certain of the quality of our batteries and chargers that we offer a Venom Limited Lifetime Replacement Plan on all of our rechargeable batteries and chargers. Venom® will, at it’s discretion, repair or replace defective products free of charge within a period of 1 year from the original date of purchase. Year 2 onward, any Venom battery or charger can be exchanged for a brand new product of same size and type for 30% off original retail pricing. This is a non-transferable warranty and does not cover normal wear and tear, crash or water damage, modifications, batteries where the entire pack voltage has dropped below the safe cutoff point, or any damages arising as a result of improper use. We reserve the right to deny replacement to any serial abusers of our customer friendly policy.

A Note Concerning International Shipping
Duties and taxes are not included in the item price or shipping charges. Please check with your local customs office before making a purchase from Venom®. Your local authorities will add these charges and expect payment upon delivery. These fees are not additional shipping charges assessed by Venom®. We will not falsify the declared value of an item or mark a package as gift to reduce import fees, as this practice is illegal.

 

Refused Orders Due to Non-Payment of Duties and Taxes
If your order is returned to us for failure to pay duties and taxes assessed by your country, we will not refund your original purchase price or any shipping charges incurred.


Important Notice
Venom® assumes sole responsibility for our products; therefore, dealers should not be involved in any warranty issues. All warranty claims are to be directed to Venom RC, the only authorized service center for Venom® batteries. Before returning any defective product, please contact Venom RC Customer Service by submitting a support case here to receive a Return Authorization Number. A dated and itemized sales receipt must accompany any product returned for warranty work.

Release of Liability
Venom®, it's affiliates, manufacturers, distributors, or retail partners shall not be held liable for any accident, injury to persons, or damage to property resulting from use, misuse, or abuse of any Venom® products. In purchasing any Venom® products the user agrees to accept responsibility for all such risk. Please refer to your products specific Warnings and Instructions supplied with all Venom® products. If you are unsure about how to use or handle any of our products contact our Customer Service Department for assistance.

Here's a helpful video on how to start the RMA process:

 

 

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LIMITED WARRANTY POLICY

1. What is your warranty policy?
Integy offers a 30-day LIMITED WARRANTY for the repair or replacement of Integy-branded products due to DEFECTS IN MATERIALS AND/OR WORKMANSHIP ONLY. This means products that are manufactured wrong such as missing threads, non-fitting tool tips, or parts that arrived to the customer that show damage are covered.

Please note that some items (shocks, gearboxes, axles, etc.) are assembled for packaging purposes only, and may require standard prep before installation, such as shimming for proper alignment, checking tightness of all components and fasteners, anti-seize or grease between any metal-to-metal contact, and liquid thread lock for all critical metal-to-metal fasteners. DO NOT JUST INSTALL THE ITEM AND ASSUME THAT IT IS SET CORRECTLY OUT OF THE PACKAGE. Check, adjust, and set/reset all new items when taken out of the package! Failure to do so is not a warranty-related incident.

2. How does the warranty process work?
Our limited warranty is a repair or exchange on a "send-first" basis; all warranty claims require the customer to send us the item(s) that the warranty is being claimed for. All items sent to us will be subject to a warranty inspection before any action is taken. We do not do "trade-ups", substitution for discount, or warranty returns for non-identical items. Our warranty exchange only applies to identical components.

3. Do I qualify for a warranty claim?
To qualify for a warranty claim, the item must be an Integy-branded product that has been purchased from the following places:

A. Our www.integy.com Web Store
B. The Integy store on Amazon.com
C. The Integy store on eBay.com
D. An authorized Reseller of Integy products

4. What if I purchased an Integy product through a hobby shop/different seller?
Our warranty only applies to products purchased directly from the Integy web store, the Integy Amazon store, the Integy eBay store, or authorized resellers (who get their stock directly from us). If you did not purchase from an authorized reseller, we advise the buyer to contact the seller first for an exchange or refund.

All Integy products purchased from third party and/or unauthorized resellers are not covered under warranty, but are elligible for our Integy Replacement Plan; more information on our Replacement Plan can be found by clicking here.

5. How do I initiate a warranty claim?
Before you send anything, please go to our Get Help/Contact page to contact Tech Support using our Online Ticket System. For the fastest response, please include the following information in the ticket:

A. Your name (first and last)
B. Your complete shipping address (formatted correctly, please)
C. The part number of the item (Integy part#) you wish to exchange

D. Proof of purchase via Order ID number (16-digits) or Invoice number (6-digits)
E. Describe the warranty situation

Once our staff assesses the situation, they will instruct you on how to proceed and issue you a Return Material Authorization number ("RMA#") to use along with the product(s) being sent to us.

6. Can I just return an item under warranty for a refund?
Yes,if the part qualifies under the Limited Warranty policy, you can request a refund instead of an exchange/repair, but you still have to send us the item first. Please see the Returns & Exchange page for more information.

7. Who pays for shipping for my warranty claim?
We do not do prepaid labels - the customer will be responsible for all shipping and handling costs associated with any incoming warranty claims/warranty returns. Warranties are processed Monday-Friday usually within 3-5 business days of receipt. All warranties are subject for approval upon receipt.

If an item sent is determined to be defective (and thus covered under warranty), we can provide shipping cost compensation by request, based on the cost it takes to ship the item to your location. Compensation will be in the form of an online coupon code only - no cash/credit compensation for shipping costs. Outgoing shipping of a warranty item (back to you) is on us.

8. What happens when I send an item in for a warranty claim?
As it is a "warranty claim" first your item will be inspected to determine if it actually qualifies for a warranty. If the item qualifies for a warranty, the item will be repaired or replaced at our discretion. If the item does not qualify, we will contact you for possible resolutions.

9. What if the item submitted for a warranty is out of stock?
If you are claiming a warranty for a part number that is out of stock, your warranty will be delayed until we receive a restock of that specific part number from the factory. You may alternatively request store credit in the form of an online coupon code (optional at our discretion) as a warranty solution. Web store coupon codes can only be used for web store orders only (they cannot be use for Replacement Plan sales.) No cash refunds. No cash returns for warranty items. Please note that there are no upgraded shipping options for any warranty merchandise.

10. What if the item is a 3rd-party branded product?
Warranty claims for third party branded products (3Racing, G.T. Power, FlySky, Hobbywing, SPECS, Street Jam, SkyRC, Toro, etc.) should be brought to the attention of the third party manufacturer directly. We are not responsible for warranty claims for third-party brands sold in our web store. If you need contact information for third-party products, please contact us for more information.

11. What if the item submitted for a warranty is discontinued?
We cannot provide a warranty for a discontinued item, since there is no more product available for replacement. If the product was purchased directly from our web store, we may be able to provide a store credit in the form of an online coupon code, at our discretion.

12. Are pre-owned items covered under warranty?
Our warranty only applies to the original purchaser of the Integy product. All warranty claims will be verified through sales record.

13. What if I need a replacement for a part that's not covered under the warranty?
Integy products that fall outside of the Limited Warranty policy are still eligible for replacement under our Integy Replacement Plan; more information on our Replacement Plan can be found by clicking here.

 

WARRANTY EXCEPTIONS

13. What is not covered under warranty?
Our limited warranty does not apply to products that break when they are being used. There is a misconception that if something breaks when it is being used, that it is automatically "defective"; but the reality is that things happen - even during normal usage - that can cause a product failure; when a product fails it does not automatically mean that the product was defective. Other situations not covered under warranty include:

A. ITEMS PURCHASED FROM 3RD PARTY SELLERS
Our warranty only applies to products purchased from the Integy web store, the Integy Amazon store, the Integy eBay store, or authorized resellers. Products purchased from third party and/or unauthorized resellers are only elligible for our Integy Replacement Plan; more information on our Replacement Plan can be found by clicking here.

B. NORMAL WEAR AND TEAR ITEMS
Products subject to "normal wear and tear" are not covered under warranty. This includes:

- Wheels, tires, snow tracks or wheelie bars already installed and used on the vehicle
- Drive train components such as gears, drive shafts, etc. already installed and used
- Tool tips broken while being used
- LiPo or NiMH batteries that have been connected to a charger

C. ITEMS “ONLY USED FOR ___ AMOUNT OF TIME”
Time of operation during normal usage before a part fails does not automatically indicate a defect. Once an item is removed from the package and installed and used, it is no longer "brand new". After an item is used there is n oway to determine if damage was caused by usage or because there were defects in production for that part. A real world example of this is if you buy a brand new car from the dealer, drive off the dealer lot, and run over a nail and get a flat tire. Was the tire defective? No, because the cause of the failure was running over the nail during normal usage. If the tire was losing air before even being used on the road, that is a different story. This is the real world, nothing is perfect, and sometimes things happen, but we will do our best to offer a solution.

D. INSTALLATION OR HARDWARE ERRORS
Any vehicle or product damage caused by error of assembly, installation, adjustment and/or lack of maintenance is not a defect; if you have any reservations about installing one of our products, please seek the aid of a professional or your local hobby shop. If you encounter a hardware-related issue, this may or may not be covered depending on the situation. Any hardware-related issue may require the customer to send the entire product to us for replacement/modification/repair.

E. TOOL AND NUT DRIVER TIPS
Tool tips broken while being used are not covered under warranty unless the tool tip was defective out of the package i.e. tip not shaped correctly, wrong-size tip, or mis-formed tip. All of our hex-driven tool tips are designed to be used with NON-POWERED handles only! Many hex tool tips used in RC are sized and very small (i.e. 1/16", 1.5mm, 0.005") and are not meant to be torqued at a constant rate for an extended amount of time (like what a power driver would provide). Our tool tips are not designed to be used with electric drivers, powered drills, etc. and are not covered under warranty if used with a powered handle. However, broken tool and nut driver tips are eligible for replacement under our Integy Replacement Plan; please got to our Replacement Plan page for more info.

F. FORCED-FIT / SELF REMEDY ITEMS
Products that have been used for any reason other than its original, intended purpose including products specified for one fitment but used for a different vehicle are not covered under warranty. Likewise, products that may have a production issue or defect but are "remedied" or modified by the purchaser in an attempt to install the product is not covered under warranty - if you encounter a problem with a part out of the package, let us know right away. If you continue to attempt to install, modify or make repairs to a damaged product yourself then you acknowledge that you are accepting the product as-is.

G. MODIFIED ITEMS
Any product that has been installed, permanently altered, modified, or have had material removed is no longer are covered under warranty.

14. What if an Integy part is incompatible with my non-stock aftermarket part?
Integy-branded items are designed and tested to be compatible with the vehicle's OEM parts but may not be compatible with other branded aftermarket parts. We do not guarantee compatibility with vehicles using third-party branded products, nor are our parts covered under warranty if they are not compatible with other aftermarket parts.

15. How do I get warranty service for a 3rd-party branded product?
Warranty claims for third party branded products (3Racing, G.T. Power, FlySky, Hobbywing, SPECS, SkyRC, Toro, etc.) should be brought to the attention of the third party manufacturer directly. We are not responsible for warranty claims for third-party brands sold in our web store. If you need contact information for third-party products, please contact us for more information.

16. What is the warranty policy for batteries?
If a battery does not take a charge out of the package, it may be covered under warranty - but any battery that successfully takes a charge upon first usage is considered good; we cannot be held responsible for any issues that arise due to how a customer charges, uses, stores, maintains any battery pack sold by us.

17. What if an Integy part is a different shade of color compared to other Integy parts?
We carry thousands of anodized alloy parts, and for the most part the colors specified (i.e. "red", "gunmetal", etc.) match or are very close to each other in terms of color shade, but the reality of anodizing is that it is almost impossible to match every production run exactly as the last. The anodizing process does not allow for the exact matching of a color since most of the colors are produced based on the length of time the material is set into the anodizing bath. Chemicals influence the difference between "clear anodized" and "black" - and the color shade is based on the length of time the item is left to setup in the chemical tank. This process can thus produce many "shades" along the same rainbow of the basic color. Variations in color shade can be attributed, but not limited to the following factors:

A. MATERIAL CONTENT
The exact aluminum alloy content of the part being anodized may cause some variations in color. Some aluminum parts are made of a different alloy depending on what their particular use might be.

B. AMBIENT CONDITIONS
The current ambient conditions (temperature, humidity) of the anodizing facility the day that the part is anodized can cause variations in color.

C. PLACE OF MANUFACTURE
Our parts are manufactured at more than just one factory; the procedure that each factory uses to anodize parts can vary, thus causing variations in color. Also - even if a part number is produced in the same factory, the difference between anodizing those parts today and anodizing a new batch in 2 months can cause variations in color.

Because of the above, we cannot guarantee 100% that all anodized colors of a particular shade will match 100%. We color-correct our website photos as best as we can to accurately reflect the actual shade of the parts that were photographed. Variances in color are not covered by warranty, but are still eligible for our standard Return Policy, if qualified (please go to our Return/Exchange Policy page for more info.

18. What if there is outside damage due to a defective Integy product?
Integy will not be liable for special, indirect or consequential damages, losee of profits or production or commercial loss in any way connected with the product. Further, in no event shall the liability of Integy exceed the individual price of the product on which liability is asserted. As Integy has no control over use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting damage or injury. By act of use, setup, or assembly the user accepts all resulting liability.

If you as the purchaser or user are not prepared to accept the liability associated with the use of this product, you are advised to return this product immediately in new and unused condition to the place of purchase.

 

REPAIR REQUESTS (NON-WARRANTY)

19. Can I get my Integy product repaired?
If you wish to send your Integy-branded product in for repair, please go to our Get Help/Contact page to contact Tech Support using our Online Ticket System and request an RMA# for a repair. If we determine you can send the item in, an RMA# and instructions for the packaging will be given to you.

Upon receipt of your item(s), an Integy tech will inspect your product(s) and will determine if your item can be repaired. if there are any costs for repair (replacement parts or components, etc.) the customer will be contacted with a repair quote. All repair quotes must be paid through Paypal only.

If the customer refuses any offer for product repair or replacement (under our "Replacement Plan upgrade"), the customer will be responsible for all shipping and handling costs associated with any item returns.

If a replacement is desired, depending on the part you may be elligible for our Integy Replacement Plan; more information on our Replacement Plan can be found by clicking here.

 

 

 (THIS IS DIRECT FROM PROLINE WEBSITE)

 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
Claims of defects are handled on a case by case basis directly through customerservice@prolineracing.com    

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY PRO-LINE RACING. UNLESS OTHERWISE SPECIFIED IN WRITING, PRO-LINE RACING MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, PRO-LINE RACING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PRO-LINE RACING DOES NOT WARRANT THAT THIS SITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, THEIR SERVERS, OR E-MAIL SENT FROM PRO-LINE RACING ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PRO-LINE RACING WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

 (THIS IS DIRECT FROM PROLINE WEBSITE)

https://www.prolineracing.com/terms-and-conditions

 CONTACT INFORMATION
Pro-Line Racing  

P.O. Box 456

 

Beaumont, CA 92223
1.800.899.RACE 8-4:30 PST
Email:   customerservice@prolineracing.com 

 

 

 

 

KYOSHO PRODUCT WARRANTY

 

Kyosho Corporation of America backs all of our products against defects in manufacturing, materials, and assembly for 90 days from the date of purchase.

 

In the case of a product defect, the equipment should be returned to Kyosho Corporation of America with the Kyosho Warranty Form. Proof of Purchase (receipt or copy of invoice) must be submitted to obtain the benefits of this warranty. Shipping to Kyosho Corporation of America is to be prepaid by the customer. All warranty parts or repairs will be shipped out via Ground service. For a return authorization please contact our Customer Service Department at 1 (800) 716-4518.

 

When shipping parts or products to Kyosho Corporation of America it is highly recommended that you insure your shipment, and have package tracking information available. Kyosho Corporation of America is not responsible for any lost or damaged shipments being sent back to us.

 

Here is a list of what is covered and what is not covered under our warranty.

 

Your Kyosho product is warranted to be free from defects in materials and workmanship for a period of 90 days from purchase date. If there are any defects with the materials, workmanship, or assembly of your product, we will gladly repair or replace it for you at our discretion.

 

We DO NOT cover normal wear and tear on products or their related parts. Damage of a product by using it in a way it was not intended for use ex. Abuse, improper maintenance, modifying a kit with non-Kyosho factory parts, or alterations or repairs by someone other than Kyosho Corporation of America.

 

We DO NOT cover model aircraft or helicopters after assembly.

 

For all motors and engines we cover defects in manufacturing and materials.

 

We DO NOT cover normal wear, abuse, poor maintenance, or use in a way harmful to a motor or engine. There is no warranty on the life of a motor or engine, as we cannot control the conditions or the way an engine is used.

 

We DO NOT warranty glow plugs, recoil starters, spurgears, or starter related components.

 

Kyosho products purchased outside of the United States, Canada, or S. America will not be covered by this warranty. Kyosho Corporation of America will not ship outside of the United States, Canada, or S. America.

 

Kyosho Corporation of America

 

Customer Service Department

Hours of Operation

Monday-Friday

8:00am-5:00pm PST

Telephone Number: 1 (800) 716-4518

Fax Number: 1 (949) 454-8881

 

Return Mailing Address

Kyosho Corporation of America

Attn: Customer Service Department

20322 Valencia Circle

Lake Forest, CA 92630-8158

 

Warranty Form (PDF) Link: CLICK HERE

 

What guarantees can I get?

Everyone who shops on AliExpress receives the following guarantees:

  • 1

    Full Refund
    if you don’t receive your order

    You will get a full refund if your order does not arrive within the delivery time promised by the seller.

  • 2

    Full or Partial Refund
    if the item is not as described

    If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.

Sellers can also offer additional guarantees for their products:

  • 2Domestic Returns

    Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging. No questions asked!

  • 3Guaranteed Genuine

    If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).

How does Buyer Protection work?

  • 1Contact the Seller

    If your order hasn't arrived within the promised time, or isn't as described - contact the seller.

    Most sellers are happy to quickly resolve any issues.

  • 2Open Dispute to Make a Refund

    If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute.

    Here, you can formally discuss solutions with the seller.

  • 3Escalate Dispute to AliExpress

    If you are not satisfied with the seller’s solutions, you can Escalate Dispute to us.

    We will mediate between you and the seller to resolve the problem